Official Support & CRM Portal for Brother India
Manage your Brother hardware seamlessly. Register products, verify warranties, schedule technician visits, or track service tickets in real time.
How Can We Assist You Today?
Select from core self-service workflows designed for Brother products across India.
Product Registration
Register your new Brother hardware, upload purchase invoice, and claim extended warranty benefits.
Book Service Request
Schedule an engineer home/office visit or depot repair for printers, scanners, sewing, or labelers.
Warranty & EWP Check
Verify standard warranty status, Extended Warranty Program (EWP) coverage, and expiry date.
Track Call Progress
Follow real-time ticket progress, technician assignment, spare part status, and resolution target.
Service Center Locator
Locate authorized Brother Service Providers (ASP) and walk-in repair centers across India.
Drivers & Downloads
Download official drivers, software utilities, firmware updates, and user manuals for Brother equipment.
Why Choose Official Brother Care?
Protect your hardware warranty, print quality, and business uptime with certified support.
100% Genuine Spare Parts
Only authorized Brother original components — preventing print head clogs, paper jams, and hardware degradation.
- Factory-sealed OEM Brother spare parts
- Maintains original print resolution & lifespan
Certified Field Engineers
Onsite visits & depot repairs by technicians trained on Brother multi-function devices, scanners, and sewing equipment.
- Specialized factory diagnostic tools
- Home, office, and enterprise onsite service
SLA-Driven Escalations
Every ticket follows strict SLA timelines with automatic supervisor escalations when turnaround targets slip.
- Real-time call status tracking
- Priority escalation protocol for corporate fleets
Multi-Channel Ticketing
Raise tickets your way: Web Portal with invoice upload, 24/7 WhatsApp AI Bot, or Toll-Free Helpdesk.
- Web, WhatsApp, or Call: 1-800-209-8904
- Unified CRM tracking reference
Get Assistance Your Way
Choose your preferred support channel — online portal, instant WhatsApp assistant, or direct helpline.
Online Web Portal
Register products, upload purchase invoices, check warranty expiry, or log technician service visits anytime.
- Instant ticket reference generation
- Live tracking of engineer assignment
WhatsApp Assistant
Message +91-81412-31235 on WhatsApp to log call tickets, track repair progress, or locate ASP centers.
- 24/7 automated ticket registration
- Instant status updates on your phone
Customer Helpline
Speak directly with Brother India customer care representatives for troubleshooting and repair dispatch.
