Check Call / Request Status
Track your service request. Enter your Serial No., Call ID, or Request No. to view the current status.
Live
Status
Status
Search Your Request
Select a search method and enter the corresponding value to get status updates.
Example:
E11111G1N111111 · Questions: customercare@brother.in
Transparent SLA
Live Ticket Lifecycle
Track every milestone in real time—from call logging & engineer assignment to parts dispatch and resolution.
Factory Trained
Authorized Engineers
Qualified Brother engineers assigned with real-time status updates and SMS / WhatsApp notifications.
24/7 AI Bot
WhatsApp Quick Tracker
Send your Call ID or Serial No. to +91-81412-31235 for instant automated status updates.
Need Support?
Log New Service Call
Experiencing hardware issue or error code? Submit a new service request online in under 2 minutes.
Brother Service Level Commitment (SLA)
1
Request Logged
Call ID Generated
2
Engineer Allocated
Schedule & Visit
3
Diagnosis & Repair
Genuine Spares Used
4
Ticket Closure
Customer Confirmation
